--- title: Preventing Users from Cancelling Sales Order Lines Already Assigned to a Delivery Load description: In some businesses, after shipments have been arranged, you do not want order entry users to cancel sales order lines already assigned to delivery loads because it would disrupt shipping schedules, which could be costly. image: https://customer.syspro.com/hs-fs/file-1447189820-png/customer_blog/LoadsExist.png --- [![](https://customer.syspro.com/hs-fs/hubfs/SYSPRO_WORD_COBALT.png?width=1200&height=319&name=SYSPRO_WORD_COBALT.png)](http://syspro.com) ![Customer View](https://customer.syspro.com/hs-fs/file-746879232-png/customer_blog/customer-view-tangram.png?width=450&name=customer-view-tangram.png "Customer View") - [SYSPRO Home](http://www.syspro.com/) - [Blog Home](https://customer.syspro.com) - [Support Zone](http://support.syspro.com/distributor/main.php) - [Contact](http://www.syspro.com/contact/) ## [Preventing Users from Cancelling Sales Order Lines Already Assigned to a Delivery Load](https://customer.syspro.com/prevent-cancel-sales-order-assigned-delivery-load) Posted by [Canada Support Team](https://customer.syspro.com/author/canada-support-team) Aug 14, 2014 9:30:00 AM SYSPRO’s Sales Order Load Planning feature lets you assign sales order lines to individual Delivery Loads.  This helps your shipping department manage deliveries to customers.  In some businesses, after shipments have been arranged, you do not want order entry users to cancel sales order lines already assigned to delivery loads because it would disrupt shipping schedules, which could be costly.  Follow the instructions below to prevent users from cancelling sales order lines already assigned to delivery loads. ## Settings Electronic Signatures map transaction fields and variables against transactions letting administrators control when and who can perform an operation. A transaction refers to any operation performed by a user or the system and not just financial transactions. Electronic Signatures can also be used to trigger notifications and the transaction log can be used to create audit trails to fulfill regulatory requirements. SYSPRO added a new transaction variable to Electronic Signatures that tracks load status in Port 44 of SYSPRO 6.1 called **%LoadsExist** that can be used to prevent sales orders from being cancelled after they have been assigned to a delivery load. ## Cancel Sales Order Line Settings Use the following procedure to prevent users in SYSPRO 6.1 from cancelling sales order lines that are already assigned to a delivery load: 1. Open the **Setup** tab and select **Electronic Signatures**. 2. In the **Electronic Signatures** window, select **eSignature Setup**. A new window opens with a complete list of SYSPRO transactions. 3. Type **CTRL + F** and type “so cancel” to filter the transactions and click **Configure** for **SO Cancel sales order line** to bring up the settings for cancelling sales order lines. 4. In the new window, select **Condition: User Defined** from the **Condition** drop down, fill out your desired name and description and click **Define Condition**. 5. In the **Condition Configuration** window, open the **Field or Variable** dropdown and select **%LoadsExist**. 6. In the **Field, Variable, Constant** column enter “Y” in the **%LoadsExist** row and click **OK** to create the condition.![LoadsExist](https://customer.syspro.com/hs-fs/file-1447189820-png/customer_blog/LoadsExist.png) 7. Exit back to the **SO Cancel sales order line** window, ensure the new condition is selected and set the **Access control level** to **Denied** to prevent any user from cancelling sales orders that are already assigned to a delivery load or **eSignature** to restrict the ability. These settings can be accessed in SYSPRO 7 by going to **Administration** > **Electronic Signatures** and then following the procedure from step 2.  ![LodsExist-settings](https://customer.syspro.com/hs-fs/file-1442268458-png/customer_blog/LodsExist-settings.png) ## Electronic Signatures in Use In the below example we have two transaction controls: the first requires an eSignature from anyone who cancels a sales order line and the second prevents anyone from cancelling the sales order line after it has been assigned to a delivery load. ![cancel-sales-order-esignature](https://customer.syspro.com/hs-fs/file-1441911674-png/customer_blog/cancel-sales-order-esignature.png) In the below screenshot, we have a sales order entry screen on the sample SYSPRO installation. The first sales order line has not been assigned to a delivery load. ![order-line-delivery-load](https://customer.syspro.com/hs-fs/file-1442268473-png/customer_blog/order-line-delivery-load.png) Cancelling the first line brings up the eSignature prompt.  ![cancel-order-line](https://customer.syspro.com/hs-fs/file-1445958171-png/customer_blog/cancel-order-line.png) ![esignature-prompt](https://customer.syspro.com/hs-fs/file-1445968311-png/customer_blog/esignature-prompt.png) The second sales order line is assigned to a delivery load.  ![assigned-sales-order](https://customer.syspro.com/hs-fs/file-1447219915-png/customer_blog/assigned-sales-order.png) Cancelling the second line brings up the Access Denied eSignature Conrol Message. ![access-denied](https://customer.syspro.com/hs-fs/file-1447219940-png/customer_blog/access-denied.png) [![support-zone-registration](https://customer.syspro.com/hs-fs/hub/239680/file-700683845.png)](http://support.syspro.com/log_in.php?event=register&read=true) [![SYSPRO7](https://customer.syspro.com/hs-fs/hub/239680/file-1095819675.jpg)](http://infozone.syspro.com/syspro7) ### Subscribe to Email Updates ### Recent Posts ### Module Spotlight - [![](https://customer.syspro.com/hs-fs/file-700182983-png/customer_blog/module_graphics/inventory-forecasting.png)](http://www.syspro.com/resources/factsheets/inventory_forecasting_factsheet.pdf) ### Inventory Forecasting Produce and measure automatic or manual forecasts. - [![](https://customer.syspro.com/hs-fs/file-701839046-png/customer_blog/module_graphics/lot-traceability.png)](http://www.syspro.com/resources/factsheets/lot_factsheet_h-res.pdf) ### Lot Traceability Track materials through receipt, manufacture, assembly, inspection, stocking and distribution. ### Become a Customer Case Study   - Raise your company's image - Promote your brand - Demonstrate your leadership [Learn More](https://digital.syspro.com/become-customer-case-study) ### From the Smarter ERP BLog © 2026 Syspro ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/1062870112/?value=1.00¤cy_code=CAD&label=vimiCOirmgMQ4Ljo-gM&guid=ON&script=0)